Terms & Conditions for Em’s Crafty Delights
Last updated: 19th April 2026
- Introduction
Welcome to Em’s Crafty Delights. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree, please stop using the site.
- About Us
Em’s Crafty Delights creates and sells custom and non‑custom sublimation products, including mugs, pens, stickers, and other personalised items.
For any questions, you can contact us at info@emscraftydelights.co.uk.
- Changes to These Terms
We may update these Terms occasionally. Continued use of the website means you accept any updated version.
- Use of the Website
You agree not to:
- Use the website for unlawful or harmful purposes
- Attempt to interfere with the website’s security or functionality
- Copy or distribute website content without permission
We may suspend or restrict access if these Terms are violated.
- Products and Orders
5.1 Product Descriptions
We aim to display accurate product information. Colours and designs may vary slightly due to screen differences and the nature of sublimation printing.
5.2 Custom Orders
For customised items:
- You must upload high‑quality images that you own or have permission to use
- We are not responsible for poor print quality caused by low‑resolution or unsuitable images provided by you
- Custom orders cannot be cancelled once production has begun
5.3 Non‑Custom Orders
Non‑custom items may be returned according to our Refund & Returns Policy.
5.4 Processing Times
Processing times vary depending on order volume and product type. Estimated times are shown at checkout but may change during busy periods.
- Pricing & Payments
- All prices are listed in GBP (£)
- Prices may change at any time
- Payments must be made using approved payment methods at checkout
- Orders are only confirmed once payment is successfully processed
- Shipping
Shipping costs are shown at checkout. Delivery times are estimates and may vary due to courier delays or external factors outside our control.
- User‑Generated Content
Your website allows users to upload images for:
- Custom product designs
- Gallery submissions showcasing their purchased items
8.1 Ownership
You retain ownership of any images you upload.
8.2 Licence Granted to Us
By uploading images, you grant Em’s Crafty Delights a non‑exclusive, royalty‑free licence to:
- Use the images to fulfil your custom order
- Display your submitted photos in our gallery (if you choose to submit them)
- Use gallery submissions for promotional purposes (optional — tell me if you want this included)
8.3 Content Rules
You agree not to upload:
- Copyrighted images you do not own
- Offensive, illegal, or harmful content
- Images containing other people without their permission
We may remove any content that violates these rules.
- Intellectual Property
All branding, product designs (excluding user‑uploaded images), website content, and materials are owned by Em’s Crafty Delights. You may not copy or reproduce them without permission.
- Limitation of Liability
We are not liable for:
- Losses resulting from using or being unable to use the website
- Delays or issues caused by third‑party couriers
- Problems arising from user‑provided images or incorrect order details
To the fullest extent permitted by law, our liability is limited.
- Indemnification
You agree to indemnify and hold Em’s Crafty Delights harmless from any claims arising from:
- Your misuse of the website
- Your uploaded content
- Your breach of these Terms
- Third‑Party Links
Our website may contain links to external sites. We are not responsible for their content, policies, or practices.
- Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, store, and use your data.
- Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.
- Contact Information
For questions about these Terms, you can reach us at:
info@emscraftydelights.co.uk